1.1Your use of Shujaa Solutions' products, software, services and web sites (referred to collectively as the "Services" in this document and excluding any services provided to you by Shujaa Solutions under a separate written agreement) is subject to the terms of a legal agreement between you and Shujaa Solutions. "Shujaa Solutions" means Shujaa Solutions Ltd., whose principal place of business is at 17th Floor, Anniversary Towers, P.O. Box 48183 - 00100 Nairobi, Kenya. This document explains how the agreement is made up, and sets out some of the terms of that agreement.

1.2Unless otherwise agreed in writing with Shujaa Solutions, your agreement with Shujaa Solutions will always include, at a minimum, the terms and conditions set out in this document. These are referred to below as the "Universal Terms".

1.3Your agreement with Shujaa Solutions will also include the terms of any Legal Notices applicable to the Services, in addition to the Universal Terms. All of these are referred to below as the "Additional Terms". Where Additional Terms apply to a Service, these will be accessible for you to read either within, or through your use of, that Service.

1.4The Universal Terms, together with the Additional Terms, form a legally binding agreement between you and Shujaa Solutions in relation to your use of the Services. It is important that you take the time to read them carefully. Collectively, this legal agreement is referred to below as the "Terms".

1.5If there is any contradiction between what the Additional Terms say and what the Universal Terms say, then the Additional Terms shall take precedence in relation to that Service.

2.1In order to use the Services, you must first agree to the Terms. You may not use the Services if you do not accept the Terms.

2.2You can accept the Terms by:

• clicking to accept or agree to the Terms, where this option is made available to you by Shujaa Solutions in the user interface for any Service; or

• by actually using the Services. In this case, you understand and agree that Shujaa Solutions will treat your use of the Services as acceptance of the Terms from that point onwards.

2.3You may not use the Services and may not accept the Terms if:

• you are not of legal age to form a binding contract with Shujaa Solutions, or

• you are a person barred from receiving the Services under the laws of Kenya or other countries including the country in which you are resident or from which you use the Services.

2.4Before you continue, you should print off or save a local copy of the Universal Terms for your records.

3.1Where Shujaa Solutions has provided you with a translation of the English language version of the Terms, then you agree that the translation is provided for your convenience only and that the English language versions of the Terms will govern your relationship with Shujaa Solutions.

3.2If there is any contradiction between what the English language version of the Terms says and what a translation says, then the English language version shall take precedence.

4.1Shujaa Solutions may have subsidiaries and affiliated legal entities around the world ("Subsidiaries and Affiliates"). Sometimes, these companies will be providing the Services to you on behalf of Shujaa Solutions itself. You acknowledge and agree that Subsidiaries and Affiliates will be entitled to provide the Services to you.

4.2Shujaa Solutions is constantly innovating in order to provide the best possible experience for its users. You acknowledge and agree that the form and nature of the Services which Shujaa Solutions provides may change from time to time without prior notice to you.

4.3As part of this continuing innovation, you acknowledge and agree that Shujaa Solutions may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally at Shujaa Solutions' sole discretion, without prior notice to you. You may stop using the Services at any time. You do not need to specifically inform Shujaa Solutions when you stop using the Services.

4.4You acknowledge and agree that if Shujaa Solutions disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content which is contained in your account.

4.5You acknowledge and agree that while Shujaa Solutions may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services or on the amount of storage space used for the provision of any Service, such fixed upper limits may be set by Shujaa Solutions at any time, at Shujaa Solutions' discretion.

5.1In order to access certain Services, you may be required to provide information about yourself (such as identification or contact details) as part of the registration process for the Service, or as part of your continued use of the Services. You agree that any registration information you give to Shujaa Solutions will always be accurate, correct and up to date.

5.2You agree to use the Services only for purposes that are permitted by:

• the Terms and

• any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions (including any laws regarding the export of data or software to and from Kenya or other relevant countries).

5.3You agree not to access (or attempt to access) any of the Services by any means other than through the interface that is provided by Shujaa Solutions, unless you have been specifically allowed to do so in a separate agreement with Shujaa Solutions. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.

5.4You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services).

5.5Unless you have been specifically permitted to do so in a separate agreement with Shujaa Solutions, you agree that you will not reproduce, duplicate, copy, sell, trade or resell the Services for any purpose.

5.6You agree that you are solely responsible for (and that Shujaa Solutions has no responsibility to you or to any third party for) any breach of your obligations under the Terms and for the consequences (including any loss or damage which Shujaa Solutions may suffer) of any such breach.

6.1You agree and understand that you are responsible for maintaining the confidentiality of passwords associated with any account you use to access the Services.

6.2Accordingly, you agree that you will be solely responsible to Shujaa Solutions for all activities that occur under your account.

6.3If you become aware of any unauthorized use of your password or of your account, you agree to notify Shujaa Solutions immediately by sending an email to .

7.1For information about Shujaa Solutions' data protection practices, please read Shujaa Solutions' privacy policy at http://www.shujaa.co.ke/privacy.jsp. This policy explains how Shujaa Solutions treats your personal information, and protects your privacy, when you use the Services.

7.2You agree to the use of your data in accordance with Shujaa Solutions' privacy policies.

8.1You understand that all information (such as data files, written text, computer software, music, audio files or other sounds, photographs, videos or other images) which you may have access to as part of, or through your use of, the Services are the sole responsibility of the person from which such content originated. All such information is referred to below as the "Content".

8.2You should be aware that Content presented to you as part of the Services, including but not limited to advertisements in the Services and sponsored Content within the Services may be protected by intellectual property rights which are owned by the sponsors or advertisers who provide that Content to Shujaa Solutions (or by other persons or companies on their behalf). You may not modify, rent, lease, loan, sell, distribute or create derivative works based on this Content (either in whole or in part) unless you have been specifically told that you may do so by Shujaa Solutions or by the owners of that Content, in a separate agreement.

8.3Shujaa Solutions reserves the right (but shall have no obligation) to pre-screen, review, flag, filter, modify, refuse or remove any or all Content from any Service. For some of the Services, Shujaa Solutions may provide tools to filter out explicit sexual content. In addition, there are commercially available services and software to limit access to material that you may find objectionable.

8.4You understand that by using the Services you may be exposed to Content that you may find offensive, indecent or objectionable and that, in this respect, you use the Services at your own risk.

8.5You agree that you are solely responsible for (and that Shujaa Solutions has no responsibility to you or to any third party for) any Content that you create, transmit or display while using the Services and for the consequences of your actions (including any loss or damage which Shujaa Solutions may suffer) by doing so.

9.1You acknowledge and agree that Shujaa Solutions (or Shujaa Solutions' licensors) own all legal right, title and interest in and to the Services, including any intellectual property rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated confidential by Shujaa Solutions and that you shall not disclose such information without Shujaa Solutions' prior written consent.

9.2Unless you have agreed otherwise in writing with Shujaa Solutions, nothing in the Terms gives you a right to use any of Shujaa Solutions' trade names, trade marks, service marks, logos, domain names, and other distinctive brand features.

9.3If you have been given an explicit right to use any of these brand features in a separate written agreement with Shujaa Solutions, then you agree that your use of such features shall be in compliance with that agreement, any applicable provisions of the Terms, and Shujaa Solutions' brand feature use guidelines as updated from time to time.

9.4Other than the limited license set forth in Section 11, Shujaa Solutions acknowledges and agrees that it obtains no right, title or interest from you (or your licensors) under these Terms in or to any Content that you submit, post, transmit or display on, or through, the Services, including any intellectual property rights which subsist in that Content (whether those rights happen to be registered or not, and wherever in the world those rights may exist). Unless you have agreed otherwise in writing with Shujaa Solutions, you agree that you are responsible for protecting and enforcing those rights and that Shujaa Solutions has no obligation to do so on your behalf.

9.5You agree that you shall not remove, obscure, or alter any proprietary rights notices (including copyright and trade mark notices) which may be affixed to or contained within the Services.

9.6Unless you have been expressly authorized to do so in writing by Shujaa Solutions, you agree that in using the Services, you will not use any trade mark, service mark, trade name, logo of any company or organization in a way that is likely or intended to cause confusion about the owner or authorized user of such marks, names or logos.

10.1Shujaa Solutions gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive license to use the software provided to you by Shujaa Solutions as part of the Services as provided to you by Shujaa Solutions (referred to as the "Software" below). This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Shujaa Solutions, in the manner permitted by the Terms.

10.2You may not (and you may not permit anyone else to) copy, modify, create a derivative work of, reverse engineer, decompile or otherwise attempt to extract the source code of the Software or any part thereof, unless this is expressly permitted or required by law, or unless you have been specifically told that you may do so by Shujaa Solutions, in writing.

10.3Unless Shujaa Solutions has given you specific written permission to do so, you may not assign (or grant a sub-license of) your rights to use the Software, grant a security interest in or over your rights to use the Software, or otherwise transfer any part of your rights to use the Software.

11.1You retain copyright and any other rights you already hold in Content which you submit, post or display on or through, the Services. By submitting, posting or displaying the content you give Shujaa Solutions a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to reproduce, adapt, modify, translate, publish, publicly perform, publicly display and distribute any Content which you submit, post or display on or through, the Services. This license is for the sole purpose of enabling Shujaa Solutions to display, distribute and promote the Services and may be revoked for certain Services as defined in the Additional Terms of those Services.

11.2You agree that this license includes a right for Shujaa Solutions to make such Content available to other companies, organizations or individuals with whom Shujaa Solutions has relationships for the provision of syndicated services, and to use such Content in connection with the provision of those services.

11.3You understand that Shujaa Solutions, in performing the required technical steps to provide the Services to our users, may (a) transmit or distribute your Content over various public networks and in various media; and (b) make such changes to your Content as are necessary to conform and adapt that Content to the technical requirements of connecting networks, devices, services or media. You agree that this license shall permit Shujaa Solutions to take these actions.

11.4You confirm and warrant to Shujaa Solutions that you have all the rights, power and authority necessary to grant the above license.

12.1The Software which you use may automatically download and install updates from time to time from Shujaa Solutions. These updates are designed to improve, enhance and further develop the Services and may take the form of bug fixes, enhanced functions, new software modules and completely new versions. You agree to receive such updates (and permit Shujaa Solutions to deliver these to you) as part of your use of the Services.

13.1The Terms will continue to apply until terminated by either you or Shujaa Solutions as set out below.

13.2If you want to terminate your legal agreement with Shujaa Solutions, you may do so by (a) notifying Shujaa Solutions at any time and (b) closing your accounts for all of the Services which you use, where Shujaa Solutions has made this option available to you. Your notice should be sent, in writing, to Shujaa Solutions' address which is set out at the beginning of these Terms.

13.3Shujaa Solutions may at any time, terminate its legal agreement with you if:

• you have breached any provision of the Terms (or have acted in manner which clearly shows that you do not intend to, or are unable to comply with the provisions of the Terms); or

• Shujaa Solutions is required to do so by law (for example, where the provision of the Services to you is, or becomes, unlawful); or

• the partner with whom Shujaa Solutions offered the Services to you has terminated its relationship with Shujaa Solutions or ceased to offer the Services to you; or

• Shujaa Solutions is transitioning to no longer providing the Services to users in the country in which you are resident or from which you use the service; or

• the provision of the Services to you by Shujaa Solutions is, in Shujaa Solutions' opinion, no longer commercially viable.

13.4Nothing in this Section shall affect Shujaa Solutions' rights regarding provision of Services under Section 4 of the Terms.

13.5When these Terms come to an end, all of the legal rights, obligations and liabilities that you and Shujaa Solutions have benefited from, been subject to (or which have accrued over time whilst the Terms have been in force) or which are expressed to continue indefinitely, shall be unaffected by this cessation, and the provisions of paragraph 20.7 shall continue to apply to such rights, obligations and liabilities indefinitely.

14.1NOTHING IN THESE TERMS, INCLUDING SECTIONS 14 AND 15, SHALL EXCLUDE OR LIMIT SHUJAA SOLUTIONS' WARRANTY OR LIABILITY FOR LOSSES WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED BY APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THE LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION WILL APPLY TO YOU AND OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14.2YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK AND THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

14.3IN PARTICULAR, SHUJAA SOLUTIONS, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS DO NOT REPRESENT OR WARRANT TO YOU THAT:

• YOUR USE OF THE SERVICES WILL MEET YOUR REQUIREMENTS,

• YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR FREE FROM ERROR,

• ANY INFORMATION OBTAINED BY YOU AS A RESULT OF YOUR USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE, AND

• THAT DEFECTS IN THE OPERATION OR FUNCTIONALITY OF ANY SOFTWARE PROVIDED TO YOU AS PART OF THE SERVICES WILL BE CORRECTED.

14.4ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.

14.5NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SHUJAA SOLUTIONS OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.

14.6SHUJAA SOLUTIONS FURTHER EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.

15.1SUBJECT TO OVERALL PROVISION IN PARAGRAPH 14.1 ABOVE, YOU EXPRESSLY UNDERSTAND AND AGREE THAT SHUJAA SOLUTIONS, ITS SUBSIDIARIES AND AFFILIATES, AND ITS LICENSORS SHALL NOT BE LIABLE TO YOU FOR:

• ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL CONSEQUENTIAL OR EXEMPLARY DAMAGES WHICH MAY BE INCURRED BY YOU, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THIS SHALL INCLUDE, BUT NOT BE LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS;

• ANY LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF:

  • ANY RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES;

  • ANY CHANGES WHICH SHUJAA SOLUTIONS MAY MAKE TO THE SERVICES, OR FOR ANY PERMANENT OR TEMPORARY CESSATION IN THE PROVISION OF THE SERVICES (OR ANY FEATURES WITHIN THE SERVICES);

  • THE DELETION OF, CORRUPTION OF, OR FAILURE TO STORE, ANY CONTENT AND OTHER COMMUNICATIONS DATA MAINTAINED OR TRANSMITTED BY OR THROUGH YOUR USE OF THE SERVICES;

  • YOUR FAILURE TO PROVIDE SHUJAA SOLUTIONS WITH ACCURATE ACCOUNT INFORMATION;

  • YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL;

15.2THE LIMITATIONS ON SHUJAA SOLUTIONS' LIABILITY TO YOU IN PARAGRAPH 15.1 ABOVE SHALL APPLY WHETHER OR NOT SHUJAA SOLUTIONS HAS BEEN ADVISED OF OR SHOULD HAVE BEEN AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES ARISING.

16.1It is Shujaa Solutions' policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law and to terminating the accounts of repeat infringers.

16.2Shujaa Solutions operates a trade mark complaints procedure in respect of Shujaa Solutions' advertising business.

17.1Some of the Services are supported by advertising revenue and may display advertisements and promotions. These advertisements may be targeted to the content of information stored on the Services, queries made through the Services or other information.

17.2The manner, mode and extent of advertising by Shujaa Solutions on the Services are subject to change without specific notice to you.

17.3In consideration for Shujaa Solutions granting you access to and use of the Services, you agree that Shujaa Solutions may place such advertising on the Services.

18.1The Services may include hyperlinks to other web sites or content or resources. Shujaa Solutions may have no control over any web sites or resources which are provided by companies or persons other than Shujaa Solutions.

18.2You acknowledge and agree that Shujaa Solutions is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.

18.3You acknowledge and agree that Shujaa Solutions is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

19.1Shujaa Solutions may make changes to the Universal Terms or Additional Terms from time to time. When these changes are made, Shujaa Solutions will make a new copy of the Universal Terms available at http://www.shujaa.co.ke and any new Additional Terms will be made available to you from within, or through, the affected Services.

19.2You understand and agree that if you use the Services after the date on which the Universal Terms or Additional Terms have changed, Shujaa Solutions will treat your use as acceptance of the updated Universal Terms or Additional Terms.

20.1Sometimes when you use the Services, you may (as a result of, or through your use of the Services) use a service or download a piece of software, or purchase goods, which are provided by another person or company. Your use of these other services, software or goods may be subject to separate terms between you and the company or person concerned. If so, the Terms do not affect your legal relationship with these other companies or individuals.

20.2The Terms constitute the whole legal agreement between you and Shujaa Solutions and govern your use of the Services (but excluding any services which Shujaa Solutions may provide to you under a separate written agreement), and completely replace any prior agreements between you and Shujaa Solutions in relation to the Services.

20.3You agree that Shujaa Solutions may provide you with notices, including those regarding changes to the Terms, by email, regular mail, or postings on the Services.

20.4You agree that if Shujaa Solutions does not exercise or enforce any legal right or remedy which is contained in the Terms (or which Shujaa Solutions has the benefit of under any applicable law), this will not be taken to be a formal waiver of Shujaa Solutions' rights and that those rights or remedies will still be available to Shujaa Solutions.

20.5If any court of law, having the jurisdiction to decide on this matter, rules that any provision of these Terms is invalid, then that provision will be removed from the Terms without affecting the rest of the Terms. The remaining provisions of the Terms will continue to be valid and enforceable.

20.6You acknowledge and agree that each member of the group of companies of which Shujaa Solutions is the parent shall be third party beneficiaries to the Terms and that such other companies shall be entitled to directly enforce, and rely upon, any provision of the Terms which confers a benefit on (or rights in favor of) them. Other than this, no other person or company shall be third party beneficiaries to the Terms.

20.7The Terms, and your relationship with Shujaa Solutions under the Terms, shall be governed by the laws of Kenya without regard to its conflict of laws provisions. You and Shujaa Solutions agree to submit to the exclusive jurisdiction of the courts located within Kenya to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that Shujaa Solutions shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.